Meet the Team: Kristine Larkin

In this "Meet The Team" series, we're highlighting our Account Support, Kristine Larkin. Kristine ties together the day-to-day tasks and serves as the first point of contact for enquiries.

Kristine Larkin came on board this week, equipped with extensive experience in administrative tasks and customer service. She has quickly become a key player in managing our contracts with suppliers and addressing daily enquiries, from processing initial bookings on our open course schedule to distributing the course joining instructions.

Background:

Upon completing college, I embarked on my career at a large fresh produce company, starting with reception duties. My role rapidly expanded, and I moved into the accounts, payroll, and HR departments over time. After relocating to Nottingham with my family, I entered the care industry, managing both personal and business accounts. Subsequently, I served as an office administrator in the security sector until taking maternity leave. With my growing family, I pursued self-employment in the beauty industry, which allowed for flexibility around my children's schedules. Now that they are older, I am eager to re-enter office work and apply my varied experience in a professional environment.

My Role at PPT:

Kristine manages initial enquiries through our website, email inbox, and office phone line, offering detailed information about course content, scheduled dates, and pricing. She also handles bookings, provides course Joining instructions, and ensures that all pre- and post-course materials are prepared for seamless delivery. Additionally, Kristine oversees our contract with the facility, confirming room allocations and hotel reservations in advance.

Furthermore, Kristine takes ownership of our Net Promoter Score (NPS) data, conducting monthly reviews and analyses for the team. She also gathers essential feedback from our Evaluation forms and oversees the complete process of our innovation log.

Outside of Work:

“I cherish spending time with my children, staying active with various sports activities that we all enjoy. We relish our long walks and bike rides together, making the most of our time. When I find some spare moments, I love catching up with my girlfriends over a nice glass of wine and good conversation”. If you would like to know more about Kristine, her email is Kristine@pptrainingltd.com